Report a repair or maintenance issue
Tell us what is wrong, attach a photo if you can, and let us know when it is convenient for someone to come by. We read every request the same day and confirm a plan with you by text or email.
Emergency: Call 612‑208‑9601
Urgent: use this form and we respond within one business day
Routine: use this form and we schedule a visit with you
Call first, do not wait for the form, if:
- You smell gas. Leave the home, then call Xcel Energy at 800‑895‑2999 or 911, and then call us.
- Water is actively leaking or flooding and you cannot stop it at the shutoff.
- There is no heat when it is below freezing, no electricity, or sewage is backing up.
- A door or window will not lock, or there has been a break-in.